Refund policy

TKC ToeKnee Crawler Extreme – Refund & Return Policy

At TKC ToeKnee Crawler Extreme™ (a brand owned and operated by Text The Universe LLC), we stand behind the quality of our specialized trade gear. Because our products are utilized in demanding physical environments (such as attics and crawlspaces), we maintain strict return guidelines to ensure safety, quality control, and compliance.

1. 30-Day Return Window We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the exact condition that you received it: new, unworn, unused, completely free of job-site debris, dirt, or dust, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Start a Return To initiate a return, you must contact our customer service team strictly via email at support@toekneecrawler.com or phone at 818-621-6917. Approved returns must be shipped to our facility at: 13209 Filmore St, Pacoima, CA 91331.

Important Notice: Returns sent back to us without first requesting a return via email will not be accepted, refunded, or shipped back to the sender.

3. Return Shipping Costs & Restocking Fees Unless the item arrived damaged or defective due to our manufacturing error, the customer is responsible for downloading and printing the return label, as well as all return shipping costs. A restocking fee of 10% of the product price will be deducted from your refund.

4. Damaged, Defective, or Incorrect Items Please inspect your order immediately upon delivery. Contact us within 48 hours at support@toekneecrawler.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

5. Non-Returnable Items & Safety Exceptions Due to liability and safety regulations regarding structural navigation tools, we absolutely cannot accept returns on items that have been used on a job site, deployed inside an attic/crawlspace, or show signs of physical wear. Safety gear that has been compromised by field use cannot be restocked or resold.

6. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds and Processing Once we receive and inspect your returned gear at our facility, we will notify you via email whether your refund has been approved or rejected based on the item's physical condition. If approved, you will be automatically refunded on your original payment method. Approved refunds are processed within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.